The agreement
behind your stay.

1. Parties

These Terms and Conditions govern the agreement between Casonas MX ("we", "us", "the host") and the guest making a direct reservation ("you", "the guest"). By confirming a direct booking — via WhatsApp, email, or our website — you accept these Terms.

If your booking was made through Airbnb, Booking.com, or another distribution platform, that platform's terms govern the reservation, payment, and cancellation conditions, in addition to these Terms (which apply during your stay at the property itself).

2. Booking

A reservation is considered confirmed only after we have:

• Provided a written quote (via email, WhatsApp, or platform message);
• Received your acceptance of that quote and these Terms;
• Received the deposit specified in the quote.

We reserve the right to decline any booking at our discretion before deposit is received. Once a deposit is received and confirmed, the reservation is binding.

3. Payment

For direct bookings, payment is structured in two parts:

• Deposit: 50% of the total at the time of booking. Required to confirm and hold the property for the requested dates.
• Balance: remaining 50% due no later than 30 days before check-in. For bookings made fewer than 30 days before arrival, the full amount is due at booking.

Quoted prices include all applicable Mexican taxes (16% VAT and 2% lodging tax) unless otherwise noted. Direct bookings avoid platform commissions (10%) and are therefore at our best available rates. Payment is processed via Stripe (through Hospitable) or bank transfer; we do not accept cash for full reservations.

4. Cancellation policy

For direct bookings, our standard cancellation policy is:

• More than 30 days before check-in: full refund of all amounts paid, less any non-refundable processing fees.
• 14–30 days before check-in: 50% refund of the total reservation amount.
• Less than 14 days before check-in: no refund. We can, at our discretion, allow rescheduling to alternative dates within 12 months, subject to availability.

Cancellations must be communicated in writing (email or WhatsApp) and are effective from the date and time we acknowledge receipt. We strongly recommend purchasing travel insurance for unforeseen circumstances.

Bookings made via Airbnb or Booking.com are governed by the cancellation policy displayed at the time of booking on those platforms — typically Strict (Airbnb) or Standard (Booking.com), depending on the property.

5. Check-in, identification & lodging registration

Standard check-in is 3:00 PM – 4:00 PM; check-out is 11:00 AM – 12:00 PM. Early arrival or late departure is subject to availability — please request in advance.

Mexican federal law requires hospitality establishments to register all overnight guests. At check-in, the lead guest will be asked to confirm name, nationality, and date of arrival/departure. For some properties or certain payment methods, an ID or passport scan may be requested. ID information is recorded only as required by law.

6. Use of the property

The property is reserved for the registered guests up to the maximum guest count specified at booking. The guest agrees to:

• Use the property only for lawful purposes and in line with the House Rules;
• Not host parties, events, or gatherings exceeding the registered guest count without prior written authorization;
• Not sublet or assign the reservation to a third party;
• Treat the historic property and its original architectural elements with reasonable care;
• Notify the host immediately of any incident, damage, or malfunction.

Smoking inside the property and pets (excluding service animals) are not permitted. See House Rules for the full list.

7. Liability and damages

Casonas MX provides the property as described. While we maintain each property carefully, we cannot guarantee against unforeseen issues — power outages, water service interruptions, internet downtime, weather events, or municipal works affecting the area. We will respond to any incident as quickly as possible during your stay.

The guest is responsible for damage caused to the property, furniture, fittings, or original architectural elements during the stay, beyond reasonable wear and tear. Damages will be assessed at check-out and discussed with the lead guest. We reserve the right to charge for repairs in proportion to the damage caused.

The guest assumes responsibility for their own safety and that of accompanying guests, particularly around pools (unsupervised), terraces, and rooftop areas. See House Rules for safety considerations.

Our maximum liability for any claim arising from a reservation is limited to the total amount paid by the guest for that reservation.

8. Force majeure

Neither party shall be liable for failure to perform under these Terms when caused by events beyond reasonable control — including hurricanes, earthquakes, government-mandated closures, public health emergencies, civil unrest, or infrastructure failures. In such cases we will work in good faith with the guest to reschedule or refund as circumstances allow.

9. Governing law and jurisdiction

These Terms are governed by the laws of the United Mexican States. Any dispute arising from these Terms or from a reservation shall be resolved exclusively in the courts of the city of San Francisco de Campeche, State of Campeche, México, both parties expressly waiving any other jurisdiction that may apply by virtue of their domiciles.

10. Contact

For all questions about a reservation or these Terms:

• Email: [email protected]
• WhatsApp: WhatsApp